General Information
Account Holder of Record
The Account Holder of Record is the name that appears on the first line of the account. If the first line is a company name, it is considered a corporate account. Joint accounts are noted by two names on the first line of the account or a name on the second line joined by the word "AND." A "care of" or "attention name" does not constitute the account holder of record. Redskins season ticket accounts are limited to six (6) tickets per person or organization.
Address Change
In order to change an address on a personal account, the Ticket Office requires a completed
address change form, signed by the Account Holder of Record. For our records and your protection all change of address for personal accounts must include a copy of the Account Holder of Record’s valid driver’s license, state identification card (both front and back), or passport.
For a corporate account, the Ticket Office requires a written request on company letterhead, signed by an officer of the company.
The Washington Redskins reserves the right to require additional information to confirm an address change.
On your request, please note all account numbers that need to be updated if there are multiple accounts. Please send your change of address to Washington Redskins Ticket Office, FedExField, 1600 FedEx Way, Landover, MD 20785 or by fax at 301-276-6001.
Away-Game Tickets
The Redskins are not able to accommodate any requests from the general public for away game tickets. It is suggested that you contact the home team’s ticket office to arrange for tickets.
Disabled Seating
FedExField provides accommodations for fans with disabilities. Seating for the disabled is available on all levels at FedExField in seating areas that can accommodate a wheelchair seat and one companion seat for a guest. We also provide assisted listening devices as well as captioning for the hearing impaired for all in-stadium announcements, including play-by-play announcements, on ribbon boards located at the 50-yard lines on both sides of the stadium. In addition, we provide play-by-play captioning on television monitors located throughout the common areas of the stadium. If you have any questions regarding special accommodations, please contact the Redskins Ticket Office at 301-276-6050 prior to the event, visit the Ticketing Services window located behind Section 103 inside the stadium on the day of the event, or email us at accommodations@redskins.com. Disabled seating is limited, so please arrive early to secure seats. We will try to relocate any fan with a hearing impairment who is unable to view the in-stadium ribbon boards from his assigned seat. The Washington Redskins reserve the right to require proof of disability.
Fan Behavior
We encourage our fans to create a high energy environment in lending support to the team while maintaining a friendly and family-oriented atmosphere. However, the following will not be tolerated and may result in immediate ejection without refund:
- Abusive or foul language
- Fighting
- Loitering in the aisles
- Property damage
For other rules and regulations, please see the FedExField portion of our website. Please show respect for the fans and staff around you.
The Redskins reserve the right to eject any person whose behavior is unruly or illegal in nature. Game tickets will be collected from those fans without refund and the guest will be escorted from the stadium.
Account holders are liable of the actions of ticket holders using their tickets. Ticket holder misconduct may result in the revocation of season tickets. All decisions regarding revocations are final and non-disputable.
Lap Passes
All children ages two (2) and under may attend a Redskins game free of charge with a lap pass in lieu of an issued ticket. Lap passes are available at all entrance gates or at the Ticket Office windows at the Sprint Gate (Gate A) on the day of the game. The child must be present to receive a pass. Children age three (3) and over must have an admission ticket. This policy is subject to change for non-Redskins events.
Location and Hours
The Ticket Office is located on the stadium plaza between the Sprint Gate (Gate A) and the Comcast SportsNet Gate (Gate H). Normal office hours are Monday through Friday, 9:00 am - 5:00 pm. On event days, the Ticket Office will open three (3) hours prior to kickoff.
Lost/Stolen/Destroyed Tickets
Guests are encouraged to take all measures to safeguard their tickets in a secure location. Only the season ticket Account Holder of Record may request and receive a replacement ticket. Lost, stolen, or destroyed tickets may be replaced by contacting the Redskins Ticket Office in writing. In order to replace a ticket, a deposit equal to the face value printed on the lost, stolen, or destroyed ticket(s) (plus tax) and a non-refundable $4.00 per ticket processing fee is required. The deposit for the face value ticket price (plus tax) will be refunded only upon presentation of the original unused ticket(s) within 30 days of the game. For stolen tickets the Account Holder of Record must present a copy of a police report stating the tickets were stolen 48 hours prior to game time in order for replacements to be issued. The Redskins reserve the right not to replace lost, stolen, or destroyed tickets in their sole discretion. Account Holders caught fraudulently requesting replacement tickets are subject to account cancellation and such other legal remedies as may be available to the Redskins.
Partial View Seating
Due to concrete support columns and the Club Level overhang, season ticket locations on the 200 level of FedExField may have a partial obstruction that will limit view of the playing field and scoreboards. Click here to see a computer-generated rendition of these sections. To compensate for the partial view, the Redskins have added television monitors which show the action on the field as well as scoreboard information.
Renewals
Renewal invoices will be mailed out to all current and eligible season ticket holders in February. Payment is due April 1. Account holders that have unpaid invoices after the due date will not be considered for relocation and their account is subject to cancellation. Redskins tickets constitute revocable licenses and future renewals of Redskins tickets are at the sole discretion of the Redskins.
Resale of Tickets
Season ticket packages may not be advertised or sold at any price. Resale of individual tickets for all or most of the regular season is prohibited. Resale of individual tickets for individual games is only permitted through the Washington Redskins authorized fan-to-fan ticket marketplace, currently, StubHub. Resale is not permitted on stadium grounds and may result in fine and/or arrest. Violation of these restrictions results in automatic termination of this license. The Account Holder is responsible for the actions of individual using their ticket(s). Tickets will not be honored if found to be counterfeit, stolen or invalid.
Seat Relocation
Account Holders who pay the full amount of their invoice by the due date are eligible for seat improvement. Seats will automatically be upgraded. Improvement includes movement down to lower rows and/or movement towards the 50-yard line. The Washington Redskins renewal rate normally exceeds 98 percent therefore it is difficult to expect a great deal of movement in seat locations. Since few seats are cancelled from year to year, it is important that patrons take a realistic approach to relocation expectations. Please be aware that the Washington Redskins reserve the right to reassign any seat location at any time in order to accommodate federal regulations and/or operational needs. For upgrade of premium seats, please contact the premium seating department at 301-276-6800.
Transfer Policy
The Redskins season ticket policy allows the transfer of season tickets to immediate family members only (parent, spouse, child, or sibling). Season tickets cannot be transferred between businesses, from a business to an individual, or between non-family members. In order to transfer a season ticket account, please contact the Redskins Ticket Office and request an account transfer form or download the transfer form now. Provide the requested materials (which may include a copy of a death certificate, in the event the account holder of record is deceased) and proof of relationship (birth certificate, marriage license, adoption papers) between the existing account holder of record and the new account holder. The Redskins reserve the right to deny a transfer at their sole discretion. All transfers (if granted) are subject to a non refundable $100.00 per seat transfer fee and remain subject to all other Redskins’ ticket terms, conditions and policies, including but not limited to the following: Redskins tickets constitute revocable licenses and future renewals of Redskins tickets are at the sole discretion of the Redskins.
Waiting List (General Admission)
To add your name to the Redskins season ticket waiting list, simply click on the link to the left or stop by designated sign-up areas throughout the stadium on game day. If you are already on the waiting list and wish to change any of your account contact information, please refer to the Address Change policy.
Waiting List (Premium Seats)
To add your name to the Redskins Premium Seat waiting list, simply click on the link to the left, call the Premium Seat Sales Office at 301-276-6800 or contact us by email at clubinfo@redskins.com.
Will Call
The Will Call Windows at FedExField are provided as a service for Washington Redskins Season Ticket Holders. A $50 fee per ticket envelope must be paid by all persons seeking to leave tickets (other than tickets for which they have an account with the team) for pick-up at the FedExField Ticket Office. The fee will also apply to season ticket holders seeking to leave tickets belonging to another account holder. Only cash will be accepted. Season ticket holders must present their account number and a valid photo I.D. to drop off tickets licensed to their account without incurring the charge.
The Washington Redskins and FedExField Staff reserve the right to refuse to accept tickets for distribution from the Will Call windows. An offer to pay the fees described above may be refused with no further obligation or liability to the person seeking to leave tickets.
All decisions of the FedExField Staff concerning the Will Call Fees and Will Call windows are Final.
Contact Information
Address:
FedExField
1600 FedEx Way
Landover, MD 20785
Ticket Office
Phone: (301) 276-6050
Fax: (301) 276-6001
Email: tickets@redskins.com
Stadium Lost & Found
Phone: (301) 276-6500
